Travel Business CPR


  • I served as a simultaneous interpreter during a training for Egyptian business owners - primarily women - at George Washington Univ. The program was organized by the nonprofit Hands Along the Nile through the Department of State's International Visitor Program, September 2011.
  • AAA Western and Central New York was named as the winner of the prestigious 2008 “Disney Club of the Year Award” and has also received the Disney award for Walt Disney World multi-day ticket sales. “The Disney AAA Club of the Year program is an exciting way for us to recognize those AAA clubs throughout the country that have implemented successful sales and marketing initiatives in support of Disney Destinations,” said Ed Fouché, CTC, senior vice president Travel Industry Sales and Marketing, Disney Destinations.
  • AAA Marketing Club of the Year from Disney in 2007
  • Managed over $2.5 billion in travel sales over 20 years
  • Transformed AAA from service to service/sales organization
  • Provided consultations to wall street investment analysts
  • Negotiated time share agreement with Disney Vacation Club/AAA Western & Central New York in 2008
    Increased revenue by 18% and 29% increase in profit in 2007 over 2006 for AAA Western & Central New York
  • Negotiated 25% increase in Preferred Supplier Coop Funds from $720,000 to $900,000 in 2008
  • Acquired and fully integrated a $15M travel agency into AAA Western & Central NY in 2006
  • Won the 2000 American Express Leadership Award (exemplary leadership during crisis, innovation, change or challenging economy)
  • Leveraged travel supplier co-op funds for general and niche marketing campaigns
  • General Manager for 40 retail travel agencies across 14 states (320 employees)
  • Full P&L responsibility for agencies generating $200M in annual sales
  • In 2003 led American Express Travel Counselor Certification program in 100 retail stores including more than 600 employees with 98% certification rate
  • Motivated employees with creative communication and incentive plans
  • Managed change through multiple reorganizations
  • Created travel service for deaf travelers in Washington, D.C.
  • Opened and certified new travel agencies
  • Designed first Egyptian-Israeli peace cruise